Volvo Parts and Service Center for Durham, NC

When you buy a Volvo from Johnson Volvo Cars of Durham, you get more than a car.

You get My Volvo Experience, a new perspective on ownership - created for less worrying and more living.

Perks and Benefits of My Volvo Experience

My Volvo Experience was created to improve your quality of life. It simplifies your day-to-day, helping you save your time and energy for the things that really matter. Learn more about these benefits when you speak to someone in our service department.

When you get a Volvo, you get more than a car.

You get My Volvo Experience, a new perspective on ownership created for less worrying and more living.

Kids running towards their dad in front of a Volvo

Life is precious. So is living.

Fewer errands, more life.

My Volvo Experience simplifies your day-to-day with time-saving amenities like Volvo Valet^**. Taking care of your car has never been quicker, easier, or more convenient.

Always there for you.

Access around-the-clock customer support for any of your questions and needs like complimentary Tow for Life.

Set your mind at ease.

Maintain your car’s original, factory-installed safety standards with Volvo Genuine Parts, serviced by Volvo trained technicians, backed by a lifetime warranty^†.

Time well spent.

Use the Volvo Cars app^*** to pre-heat or cool your vehicle, or book your next appointment with a few taps.

Get help at the touch of a button, wherever, whenever^†††.

Customize your Volvo with accessories crafted for your lifestyle.

Getting your Volvo back to the same level of safety and performance it had before your accident is our goal.

Complimentary Factory Scheduled Maintenance

Get coverage for the first three years or up to 36,000 miles (whichever comes first) and leave the maintenance to us^††.

Choose from our fully customizable, enhanced Volvo Protection Plans covering repairs, replacement parts, roadside assistance, and more.

Scheduling service should be simple. Book your next appointment with ease through the Volvo Cars app^*.

Elevate your Volvo experience with tools like remote start, driving journal, around the clock customer assistance, and more.

Your safety should last a lifetime, that’s why we provide a customer lifetime warranty on parts and labor^†.

Convenience, delivered. Service your car on your own time, and terms. We’ll pick up your car for service and deliver it back to you^**.

Owner Resources

Owning a car doesn’t have to be complicated. My Volvo Experience puts everything you need at your fingertips. From FAQs to owners’ manuals, you can find everything you need for your car, quickly.

*Only available on model year 2015.5 and newer.
**Volvo Valet is only available at participating retailers.
***Standard Connectivity includes initial 4-year free trial of the Volvo Cars app. Volvo Cars app permissions do not affect any emergency services in event of an accident. Vehicle immobilization available in some states.
†The Customer Lifetime Parts & Labor Warranty does not apply to third party purchasers such as independent repair shops, body shops or on parts purchased over the counter and not installed by an authorized Volvo dealer. The warranty on these parts will be for two years from the purchase date for defects for the part replacement only. Labor will not be included. Part failures due to installation errors will not be covered by any Volvo Part Warranty.
††Volvo recommends that you bring your vehicle in for service at least once a year regardless of mileage. In such cases, Volvo will cover the recommended services at 1 per year for the first 3 years.
†††New Volvo vehicles include complimentary Roadside Assistance for 4 years. Certified by Volvo vehicles include complimentary Volvo Roadside Assistance for 5 years.
Castrol is a registered trademark of Castrol Limited.

BOOKING SERVICE SHOULD BE EASY

SCHEDULE SERVICE ›

Scheduling service for your vehicle is faster and simpler than ever before. All it takes is a few taps on your phone to book an appointment, access a loaner vehicle, and more, all with your preferred Volvo retailer.

Volvo's book a service app open on a cellphone

Connect your Volvo Cars app today

Choose the installation program that is right for you.

Download the Volvo Cars app.
The Volvo Cars app is available for download in the Apple App Store and Google Play store. It is designed for most smartphones.
Create your Volvo ID.
Once the app is downloaded, you will need to create your Volvo ID.
Pair the app to your car.
For pairing instructions, click below. Instructions may vary depending on your vehicle.
If you have an XC40 Recharge or Model Year 2022 XC60, V90 Cross Country, or S90, click "SPECIFIC MODELS" below.

PAIRING INSTRUCTIONS SPECIFIC MODELS

Easily schedule service

Booking service should be as easy as booking dinner for two. Through a few clicks in your Volvo Cars app* you can schedule your appointment on demand with these included features:

Preferred retailer
Real-time retailer availability
Volvo Valet pickup and delivery**
Loaner vehicle if needed***
Sync appointments to your smartphone calendar
Service reminders

Keeping you connected

We are continuously improving the digitization of vehicle maintenance and service.

Add to Calendar

Add your upcoming service appointments to your default calendar by selecting your upcoming appointment in your Volvo Cars App and saving it to your default calendar.

Woman scheduling an appointment on a mobile phone

Easily Schedule Appointments

Booking or cancelling service appointments is seamless with the Volvo Cars app.

Service booking reminder on phone screen

Stay Informed

Receive notifications about your service bookings by making sure you check your notification settings in the Volvo Cars app, under Profile, and Notifications.

Keys being handed from one person to another

Volvo Valet

Service on your time and your terms. We will pick up your Volvo, provide you a loaner if needed, and deliver it when ready.**

Questions about scheduling service?
We have answers.

Booking service in the Volvo Cars App
You can now book service for your vehicle by following these steps:
1. In the Volvo Cars app, select the Vehicle tab
2. Open the Maintenance view
3. Select the Book Service option
4. You start the booking by selecting a retailer. If you already have a preferred retailer set, this will be pre-selected for you. Otherwise, you will be able to select your preferred retailer from a list.
5. Select the service you would like to book. If nothing matches what you need, you can select "other service not listed" and describe what you need in the message.
6. Select a date and time when you will bring your car to the retailer. For dealers providing loaners, you can select to request a loaner car and you will then see time slots in which a loaner car is available.
7. Verify that all provided information in the appointment summary looks correct and then confirm the appointment.
8. You will see a confirmation page where you can select to save the appointment to your default calendar.
9. If you close the confirmation page, you will see the appointment date and time in the Home tab.
Can I view my upcoming appointments?
You are able to view your upcoming service appointments in the Volvo Cars app.
- In the app, select the Vehicle tab
- Select to open the Maintenance view
- If needed, scroll down until you see the Service section of the view. Here you will see all of your upcoming service appointments and you can select one of the appointments to see details or cancel it.
How do I cancel an appointment?
If you need to cancel your appointment, you can easily do that in the Volvo Cars app:
- In the app, open the Home tab
- Open the appointment you wish to cancel by selecting Upcoming Service
- On the bottom of the page you will see the option to cancel the appointment
- Select and verify that you want to cancel your appointment
How do I change my preferred retailer in my Volvo Cars app?
What if I want to request a vehicle service that is not listed in my Volvo Cars app?
I would like to request a loaner vehicle, but no available times show?

*Standard connectivity is available in model year 2015.5 and newer vehicles. The Volvo Cars app is included for initial 1-year for Certified Pre-Owned vehicles and included for initial 4-years for new vehicles (model years 2018 and newer). The Volvo Cars app is available for your smartphone, iPad and wearables such as Apple Watch and Android Wear with voice control.

** Volvo Valet is only available at participating retailers.

***Loaner vehicles are subject to dealer availability and policies

VOLVO GENUINE PARTS

The only replacement parts engineered specifically to support Volvo’s class-leading safety systems.

A woman and man at a volvo parts counter

Parts you can count on.

Volvo Genuine Parts carry a lifetime warranty* when they’re replaced by an authorized retailer. To maximize the time between services (up to 10,000 miles) and preserve the original safety and integrity of your vehicle, insist on Volvo Genuine Parts.

Explore Volvo Genuine Parts

Brake Discs

Only Volvo Genuine Brake Discs are built to meet the demands of the road and the exact requirements of each vehicle’s complete braking system. That means better performance, higher braking capacity, and fewer failures—even in extreme weather conditions.

Brake Pads

Volvo’s sophisticated braking system depends on seamless interaction between brake parts and Volvo software. With the wrong parts, the safety systems may not perform properly. Only Volvo Genuine Brakes will keep advanced tech like City Safety performing as intended.

Cabin Filter

Cabin air filters ensure a healthy in-car environment with a fine dust layer and one or two layers of active carbon that remove harmful particles, pollen, dust, odors, and ground-level ozone from the incoming air. Because safety isn’t just about avoiding external hazards, it’s also about the health of the people in the car.

Engine Air Filter

Engine air filters trap harmful particles from the air entering the engine cylinders. Regularly checking and replacing the filter keeps your Volvo’s engine breathing clean air and keeps the differential pressure level low, which improves performance, helps avoid repairs, and could reduce fuel consumption by up to 4 percent.

Oil Filter

Volvo Genuine Oil Filters help maintain fuel economy and lower exhaust emissions by effectively trapping dirt, dust, and other harmful particles that could otherwise escape to the engine and cause excessive friction. Replace yours at least once a year to keep your engine performing up to Volvo standards.

Tires

Every Volvo Genuine Tire is precision engineered for a specific Volvo model. When it’s time to replace yours, only trust Volvo Genuine Tires to match your original tires and help optimize fuel consumption, noise levels, braking, steering, stability, wet grip, and overall driving comfort.

Windshield

Volvo Genuine Windshields support the function of about 20 of Volvo’s advanced safety systems. These systems are so sensitive to the smallest differences in optical tolerance, glass thickness, and mass that they may not function properly with any other windshield. Only an installation at a Volvo retailer will guarantee its built-in safety.

Wiper Blades

Lines, smears, noises, and vibrations made by worn wiper blades can compromise your safety. Change them at least once a year and make sure to use Volvo Genuine Wiper Blades—the only ones designed for optimized pressure distribution with higher graphite for better wiping performance and visibility in any conditions, at any speed.

Shop Genuine Parts ›

See how to get more out of your Volvo

Personalize your ride

Our accessories undergo rigorous testing to make sure they perform as well as your vehicle. Give your Volvo a personal touch with accessories built just for your car.

Explore Accessories

Volvo at home

Explore our Lifestyle Collection that lets you bring Volvo luxury out of your car and into your home.

Lifestyle Collection

*The Customer Lifetime Parts & Labor Warranty does not apply to third party purchasers such as independent repair shops, body shops or on parts purchased over the counter and not installed by an authorized Volvo dealer. The warranty on these parts will be for two years from the purchase date for defects for the part replacement only. Labor will not be included. Part failures due to installation errors will not be covered by any Volvo Part Warranty.

Keep it 100% Volvo.

Certified collision centers

Let’s call in the experts.

The Volvo Certified Collision Center Program is designed to ensure world-class collision repair is available to every Volvo owner. Our vehicles are changing rapidly, and our network must be ready to handle any Volvo efficiently and properly. This means promoting “fixed right first-time” results by empowering centers with the training, tools, and genuine parts required to work on Volvo vehicles. Know one engineers for safety like Volvo does. Only Certified Collision Facilities are guaranteed to meet our commitment to Volvo Drivers.

Our standards are high because the stakes are high.

We set standards for Certified Collisions Centers to ensure that all work will be performed to Volvo’s factory specifications by expertly trained collision repair technicians. Our centers have made all the necessary investments to satisfy Volvo’s strict requirements and be recognized as a Volvo Certified Collision Center. That means a superior repair experience for you.

Support at the touch of a button.

Volvo Cars has always been committed to your safety-including before, during, and after an accident. With your connected safety app, Volvo Cars Accident Advisor, we’re able to guide you through the necessary steps to quickly, conveniently, and comfortably get back on the road in the stressful moments after an accident.

Built by Volvo, for your Volvo

Volvo Genuine Parts are designed, tested and manufactured specifically for your Volvo – and give you optimum performance.

Volvo Genuine Replacement Parts are identical or improved from those that were installed on your vehicle at our factory and they offer one of the best warranties in the industry.

For example, did you know that a Volvo Genuine Windshield is an integral part of several complex on-board safety systems? To ensure these essential systems function properly, it is important to select a Volvo Genuine Windshield that is designed and installed according to Volvo’s rigorous safety standards. Because nothing is more important than your safety.

To learn more, click below to view Volvo Genuine Windshields - More Than Just Glass.

Learn more about Volvo Genuine Windshields

We’re here for you. Always.

In the stressful even of a collision, make Volvo Roadside Assistance your first call. Once in touch, our agents will connect you to experts who specialized in collision repair and insurance. Whether you are connected to a call center, collision center or your Volvo retailer, you can rest assured.

* Volvo will cover the first 25 miles to any authorized Volvo retailer in the case of a mechanical or electrical breakdown. Volvo will cover the first 25 miles to an authorized Certified Collision Center in the case of an accident. There will be an overage fee for mileage beyond the initial 25 miles.

Peace of Mind

ROADSIDE ASSISTANCE

We are always here for you.
All day. Every day.

We developed Volvo Roadside Assistance because we believe our drivers deserve the highest form of vehicle protection available today. That’s why your complimentary Volvo Roadside Assistance membership starts the moment you purchase your new or Certified By Volvo vehicle.*

My Volvo Experience includes:

24/7 Roadside Services

Our roadside provider will deliver fuel, change a flat tire, provide a lockout service, or perform a battery jump to allow you to proceed to your destination.

Emergency Services

In the event of an emergency, whether a mechanical disablement or traffic accident, we’ll arrange a tow to the nearest Volvo retailer or Certified Volvo Collision Repair Facility.

Real-time roadside availability

We believe our drivers deserve the highest form of vehicle protection available today. The Volvo Customer Support and Roadside Assistance team is available to you around the clock, 7 days a week. You can initiate roadside assistance and track the entire experience on your mobile device in a seamless integration through our Volvo Cars app** with 24/7/365 support.

Lockout Assistance

Lockout Assistance provides entry to your vehicle when you do not have the keys or access to the Volvo Cars app**.

Trip Interruption

Expense benefits are provided in the event of a warranty-related disablement occurring more than 150 miles from your primary residence up to $500.00, including meals, lodging, car rentals and more.

Winching

If you’re stuck or need help getting back on the road, we’ll send the proper equipment to get you on your way.

Volvo Roadside Assistance is Always There To Help

If your vehicle warranty has expired, these unique benefits are always available:

Tow for Life

We’ve got you covered. Even after your warranty has expired, your vehicle is still eligible for Tow for Life.*** With no cost, we will arrange to have your car towed to the nearest authorized Volvo retailer within a 25-mile radius.

Volvo Roadside Plus

When your complimentary four years of Volvo Roadside Assistance is due to expire, rest assured, continued protection is available. Enroll in Volvo Roadside Plus today and we’ll extend your membership benefits and protections to your vehicle and any authorized driver for a low annual fee of only $99.99 year. VIP Flatbed Towing, Roadside Assistance, Trip Interruption, and more…

Enroll now

Do you have questions? We have answers.

Call 1-800-638-6586 or
click below for more information:

Help and Support

* New Volvo vehicles include complimentary Volvo Roadside Assistance for 4 years. Certified By Volvo vehicles include complimentary Volvo Roadside Assistance for 5 years.

** Standard Connectivity includes initial 4-year free trial of the Volvo Cars app. Volvo Cars app Permissions do not affect any emergency services in event of an accident. Vehicle immobilization available in some states.

*** Volvo will cover the first 25 miles to any authorized Volvo retailer in the case of a mechanical or electrical breakdown. Volvo will cover the first 25 miles to an authorized Certified Collision Center in the case of an accident. There will be an overage fee for mileage beyond the initial 25 miles.

Volvo Parts and Service Center Durham, NC